You can access them from the order History module within your account though. Rain Checks are distributed at any ticket window and are valid until the end of the season. On every ride there were multiple people standing in line who did not follow the policy. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. For your convenience, Package Pickup is staffed until Park closing. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Lost and Found opens one hour after park opening and closes when all guests are out of the park. COVID-19 policies. It's also a good idea to provide easily recognizable identification for your stroller. Smoky Mountain Cabin guests can also park for FREE. Please see Dollywoods. Enter the park through designated entrances during operating hours only. However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Dollywood's Splash CountryYes. Yes, we offer group rates for groups of 15 or more paying Guests. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. More information can be found at the link below. The wristbands correspond to the color-coded information displayed on signs at each ride. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. Tickets must be upgraded on the day of your group's visit only. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. Call center hours are 9-5 Monday . Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. This length of time in line with no one being reminded to wear a mask was not acceptable. Please contact us at (888) 428-6789 if you need to cancel your reservation. Due to COVID-19 (Coronovirus), many businesses including Dollywood were forced to temporarily close or open later than scheduled. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Updated as of July 25, 2022. *Please note: Doggywood can only accommodate dogs. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Parents should contact the first available host for assistance if a child is lost. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. and last updated 3:27 PM, Jul 14, 2020. Dollywood is happy to accommodate guests with mobility needs. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. After linking, purchasing or renewing your Pass from within your online account is simple! Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Click herefor a complete listing of shows and rides available to TimeSaver users. For instance, in the spring, Thursdays are less crowded. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Dollywood and Dollywood's Splash County will reopen June 17. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Trams provide transportation to the Front Gate. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. American Express, Visa, Mastercard and Discover. Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. Let us answer your questions about what you can expect! Dollywood is granting those on a case by case . Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Tripadvisor performs checks on reviews. Click herefor a complete listing of rides available to TimeSaver H2O users. Apologies for the confusion. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. There were also multiple markings on the floor regarding safe distances. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Please visit the Account Overview page. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Rain Checks are not available for Season Passholders. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. As Covid rages on, Australia's live arts industry is once again in a precarious spot. Guests must use designated walkways throughout the Properties. If you continue to have issues, let us know and we'll investigate for you. Purchases of $25 or more as well as fragile or oversized items from our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day.Simply let the merchandise Host know that youd like to use Package Pickup. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Masks will still be required in indoor areas. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. Do not create disruption with behavior that is unruly, disruptive or illegal. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. Proper attire is required at the Properties at all times. We appreciate all of our passholders and have made the renewal process super easy! Refund requests must be made by Jan. 1, 2023. Please contact us at (888) 428-6789 to make changes to your group reservation. If you are already logged in, the word Account will appear in the upper right. Dollywood, originally scheduled to hold its . Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Apologies for this! If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. We will contact you through email with return options if your item is recovered. I never saw or heard anyone remind visitors to keep their mask on. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. Visit ourMilitary Discountpage for information on this discount. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Joey Buck, park chaplain for 12 years, said Sunday services at the . Space is limited, and reservations are highly recommended. Australian producers and promoters have made significant changes to their box office policies since 2020 . Most of the staff also returned to the park to resume their previous roles and some new ones . Groups refunds will be given in the same manner that payment was made. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. And this Intercontinental - where Decman booked - two days prior. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. Input your details into the refund policy generator below and . Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. There are multiple reasons for this but contact us if you would like to renew that pass. Enhance your visit! Your child will be measured by a Dollywood Host and given a color-coded wristband. All tax rates are subject to change without notice. Part of the park's draw is its picturesque setting. Social distancing guidelines will limit the capacity of the parks . Check refunds may take up to 15 business days. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . By David Angotti - June 15th, 2020. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Pets are not permitted. Commercial photography, videotaping, and recording of any kind is prohibited. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. For your convenience you may have your hand stamped at the exit. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Please ask any host for assistance. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Glass containers (other than baby food containers). 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. dogs). Other times". If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Dollywood is NOT. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. Easy 1-Click Apply (HERSCHEND FAMILY ENTERTAINMENT) Rentals Team Member - Dollywood Theme Park - Part Time Seasonal job in Pigeon Forge, TN. Yes. The big home rental sites have different policies. Doug Lederman. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. . We do not accept partial payments or deposits. Watch where you are walking. Passholders who have received a refund, will need to purchase a new pass. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . Return Costs. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Changes to season passes. Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. RV parking lot is not available for overnight parking or camping. Unescorted children will not be admitted to Dollywood. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. Every season brings new experiences! (There are also "mask-free break zones" but social distancing is still enforced.) Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. Season pass holders can visit early on June 15 and 16. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. . We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). TimeSaver Passes allow you expedited access to lines at select* rides. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. There are three different levels of TimeSaver H2O. Contact your local chapter to determine if tickets are available. During storms, re-opening will be based on when the weather has moved away from the park. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. However, guests are allowed to bring one unopened bottle of water per person. Dollywood has always been proud to assist our military families. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) To link a pass: Select the "+Add Pass" option. Use designated walkways throughout the park. Be sure to check the schedule prior to your visit for the most recent updates. . Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Yes! Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. Online Technical Support. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Good Question . This is the first time that . . A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Everyone is required to wear mask & social distancing. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. Several Dollywood eateries offer kids' meals. If this occurs, please return any forfeited comp admissions/meal vouchers. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Review tags are currently only available for English language reviews. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. You should obtain an up-to-the-minute weather report prior to your visit. while the rest of the group rides the attraction. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. 28 August 2020. Follow instructions from employees regarding operations and procedures. 1. Dollywood Reservations during COVID. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Maps are also available at Dollywood and Dollywood's Splash Country just inside the main entrance of the parks. Please keep your parking lot receipt to re-enter the toll booths. There is no need to call with changes to park admission only reservations until your count is final. . Otherwise, your groups refund will be adjusted accordingly. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety.
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