Its already three weeks past the original estimated delivery date!! View Aqua Living's profile on LinkedIn, the world's largest professional community. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. However, even with the best care and use, your cover will eventually need to be replaced. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Get tips on how to clean different types of jetted tubs and spas. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Grow your business. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Find manufacturers and suppliers in the most extensive searchable database in the industry. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. We apologize for the frustration you have experienced. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . No matter your goal, we have a spa that fits your needs. So he came out again. Please contact ***** at 423-349-2969 to discuss possible solutions. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. Any assistance you may provide is appreciated. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The right tub can make all the difference to your mental and physical health. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. The issue with the panels is correctly outlined as a warranty issue. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. The customer and salesperson have since been in communication following the holiday season and vacation. Shop our best selection of furniture to reflect your style and inspire your home. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. ***** and **** I told the guy it is hands down the worst buying experience Ive ever had online in my life. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. By focusing on the motions and movements of the program . Dominate search results. This profile is powered by Birdeye. Contact Information. After months of waiting, yes months we finally got it delivered. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. . Get the best hot tubs at the best prices! I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Take a virtual tour of one of our showrooms. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. I went to the lpi website to file a service request and discovered the website was down. Do yourself a favor and buy a Jacuzzi brand. The cover seal wasn't even touching the tub as it was shipped. Theme by Out the Box. September 6, 2021 LPi. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. It has been over 200 days since I paid for a hot tub from LPI that I never received. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. This was built, shipped to the store and then delivered to my house on 10/30/22. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Or from pretty much anywhere. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. lpi aqua living. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. They have been absolutely amazing from start to finish of my hot tub purchase and set up. When calling them back the person on the phone is rude and made me wait about 10 minutes. Sometimes less is sometimes more, and hot tubs are no exception. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. I had very similar situation. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Aqua Living Factory Direct is . One of the easiest ways to protect your investment is a hot tub cover. Note that complaint text that is displayed might not represent all complaints filed with BBB. New Patient Forms; About; Contact Us; lpi aqua living. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. My purchase date was 10/30/2020, We were promised delivery By February 2021. This is the bomb!!!!! But beyond the pleasure of soaking, these spas offer real health benefits. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. (704) 322-4204. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. The cover was so misaligned that i can see through the center into the tub. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Ready to upgrade your hot tub experience with a hot tub pergola? We also had issues with communications from the company for a long period of time. A leak from your hot tub might be alarming, but its often easily fixed. Without a doubt I will never purchase anything from this company ever again. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Our exclusive components, processes, and features will allow you to do what you deserve, relax. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . Take a virtual tour of one of our showrooms. Give away 20,000 free hot tubs lol. When it arrived we . Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Idaho Child Custody: The Right Evidence & Winning Your Case. Thanks LPI. This is due to breaks in payment and paying less than the monthly minimum. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. It came in December of 2021. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. Aqua has 1 job listed on their profile. They are made In Tennessee under a number of names. ****** ***** **** still has not shipped this panel. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). They are made In Tennessee under a number of names. Learn more about what aqua therapy is and the many benefits these programs deliver. They do not stand up to their warranty! Thank god. BBB Business Profiles are subject to change at any time. . For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. The guy that delivered my hot tub that Danielle suggested was awesome. Read about how to fix it to restore your covers structure and functionality. I wrote LPI,INC on this invoice. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! This is required per the written warranty section in your manual. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. There are probably 50 brands better. aa rechargeable battery with charger. These people are crooks and are lying about there ability to make and deliver on tubs. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. Many of our activities encourage members to socialize and develop friendships with other residents. Your warranty case ******, has been opened. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: I called the company 12 times to have this resolved. They are cheaply made and are not very energy efficienct. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Multi-Layered Fiberglass Reinforcement. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. I told them in December ill either be in a hottub or filing a case at the court house against them. You get what you pay for with these. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! 8 Perimeter LED lights. Thank you for your picture submission. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. Needless to say I never heard from her again. . Now that winter is back we are seeing all the signs of last year. You were advised that the payments would be acceptable. Fortunately, its relatively easy to restore the wooden panels around your hot tub. But what do they cost and will the initial price tag be worth it to you? There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? I have had nothing but problems with this tub since then. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. Aqua Living Factory Outlets. doesn't rain in Phoenix much, so i didn't notice immediately. 4.71 out of 5. The chargeback department advised of accepting it in lieu of refund on 12/28/22. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. Beat local competitors. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. FOR SALE! The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. LPI has so far sent me a subwoofer and a main diverter valve (not needed). As of now Im not sure if it will ever be a reality and not just a money scam. I have never been lied to so often by so many people in my life. Staples hold the wood frame together. BBB Business Profiles may not be reproduced for sales or promotional purposes. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. If youre someone who demands the best of everything, premium features like those are a need, not a want. Well guess what it did and a lot. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! We appreciate the opportunities they have provided us and trust in our hot tubs. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. They are all under 5k. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. He found a wire was not connected at the factory. Its not how most major manufacturers do it, but that is how they are going. View David Hatley's business profile as Chief Executive Officer at LPI. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Catalina got bought up by LPI in the last year. Re: Curious about LPI / Aqua Living / Dr Wellness. CEO Dave Hatley proposes internal vaccination promotion. SOLD MAY 2, 2022. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Been using it for a little over a year now, no issues yet. ), then we have the best 4 person hot tubs for you! It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. Its a good question! The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. All products are proudly made in the USA. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. Gary was great with information and able to answer all our questions without any pressure. Covid has changed the game. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. After going home, we did research on LPI, INC and found that they were not a reputable company. MSRP - $8199. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . DO NOT BUY FROM LPI INC!!! I received the cover in early December and there were NO metal strips built in. It took another 6 weeks to get the replacement parts and those were damaged as well. Response. The headrests were missing the magnets that attach them to the tub. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. Water Treatment Manufacturer Waterco Ltd. Fortunately, issues with your spa heater are often easily fixed. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. LPI Eliminating Dealer Program. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. I was told it would go into production in two weeks (even though it was already supposed to be in production). Early on I was told to expect a delay due to covid. We are the largest hot tub retailer in the . Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . When a technician installed it, he found that the touch pad didn't work. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications Have something to share about AQUA LIVING FACTORY OUTLETS? This field is for validation purposes and should be left unchanged. Then an estimated completion date of June 26. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. lpi aqua living. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I was 4-5 months out from my purchase date and they said it would be done nov 1st . . SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. Aqua Living is looking for a competent Inventory . As a matter of policy, BBB does not endorse any product, service or business. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Caldera is not part of LPI at all. I was hoping they would make things right so that I didn't have to give them this review. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. Make sure to buy from a company that has in-house service or local service that you can verify. Average of 54 Customer Reviews. Jets are one of the best parts of the hot tub. It came in December of 2021. Very risky in my opinion. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. . I have a Huion H610 Pro V2. The screws they use are not suited for the elements. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. If there are only a few people you plan on inviting into your hot tub (lucky them! Thanks for your review Jerry. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. $350,000 Last Sold Price. Well guide you through the process. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. No I sent a email and they said they would try to start building it at the end of October. Does your spas high limit thermometer trip unexpectedly? * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. Every interaction with this company is terrible. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. Payment 324861127699. I never asked to cancel the order only to get my tub. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . Numerous emails and messages went unanswered to **** from customer service. Its also something you want to keep for several years of enjoyment. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. Seating: 3 Gallons: 350 Weight: 945 lbs. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. Several weeks went by and they never showed up. Did you return your unit? However, within the last few months the customer service department in TN have been outstanding to work with. A hot tub that doesnt heat properly is understandably frustrating. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. In addition, my balance increases monthly and is now showing 3200.00. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Your partner in design. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. The industry will travel to Orlando this week. All Rights Reserved. SOLD DEC 9, 2021. They ended up canceling my order after i made 3 payments. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. $ 5,199.00 $ 4,699.00. If you have back pain, especially lower back pain. We apologize for the delay. We are still facing unprecedented demand for our product, with no signs of things slowing down.