environment is the right thing to do and essential to the success of our business. Our ships are as environmentally sound as they are beautiful. It goes toward expenses incurred on board. Hopefully this will clear up the issue. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Cooking facilities onboard are not considered kosher. We don't drink enough to make the drink package pay. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. This should be done well in advance of travel at a Customs office near your home. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Bring your travel and health insurance information and have it handy at all times. By Casual dining is available in the Lido Market every night. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. The reduced deposit applies to sailings of 3 days or longer. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Guests are urged to complete the Online Check-in process before leaving home. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Most evenings smart casual attire is appropriate. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. You will claim your luggage when you arrive at your final airport destination. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. You will need to provide health certificate documentation for the animal in your ports of call. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. We're sorry, this promotion has ended. HAL reserves the sole right to determine the method of compensation made to guests. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Hope it works out for you. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic These will be used first and are not refundable. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Reservations may be made on board by contacting the restaurant manager. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. It is also a good idea to bring your prescription for eye glasses or contacts. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Where do they come up with such a ridiculous figure. Please call the Guest Accessibility Department for detailed information. Unused TA credits were credited back to our credit card at the end of the cruise. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. If your OBC is from another source, other than Holland, you can get the amount refunded to you. gpmacki, July 28, 2010 in Holland America Line. Personal checks are not accepted on board. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! The password will need to be disclosed to the youth staff upon pick up of the child. Great idea, Dave. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. You do not need to include any suffixes on your airline ticket. If you reside in the UK please visit. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. There is no charge to your credit card. Started June 21, 2021, By The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. This will generally include any credit given by a TA. Powered by Invision Community. I'm not sure why this "issue" crops up every other week, and people go berserk. HAL is neither responsible nor liable for any printing errors. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. It indicates the ability to send an email. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Powered by Invision Community. But it will work for me.. We are on the Rotterdam in July and want to make sure we don't leave money on the table. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. So you really can't count on any info you get! This will help prevent delays in obtaining pre-authorization on board. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) I dont think weve paid attention before (obviously not!) Holland America Line assumes no responsibility for the items listed above. You may find more information on our tours and shore excursion programs on hollandamerica.com. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. The only exception is cash for gambling. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. In our case, we always take the refund in cash to avoid losses due to currency conversion. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Disembarkation is usually completed within two to four hours after the ships arrival. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Holland America Line's 150th Anniversary celebration We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. This will help prevent delays in obtaining pre In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. It also shows you how to correctly put on your lifejacket. For this reason, Holland America Line has size and weight guidelines for scooters. While we try to fulfill all requests, it may not always be feasible. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. LauraS You should have it available at the gangway when disembarking so please. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. U.S. port and ending it in a different U.S. port. Holland America Line has announced that its running a special offer for members of the United States military. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. For many years we have emphasized environmental stewardship and conservation in our operations. Would the front desk be able to tell us do you know? Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Choose from options for calling only, calling and messaging or calling, messaging and data. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. And just got of the phone with HAL to verify that all amounts are showing. I understand what you are saying and for people who can afford it, it is not much to worry about. Please see the following important information about your luggage tags. Please note that this is a U.S. government regulation over which Holland America Line has no control. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. :oYou're right. It depends on the type of OBC you have. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. ), and spa treatments. progressive jackpots to a parade of poker games is there for your enjoyment. Items that should be registered generally include those not manufactured in your country. So far we have never seen any missing OBCs. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. I'm going to have to remember that I have a $2500 hold on my card. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. Manage your cruise with our free app! Shore Excursions are available for purchase online until three days prior to the sailing. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic Just to confirm-- we can use OBC for the daily service charge? Celebrity does that and I wish HAL would too. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations Please note that minimum age for guests using the fitness center is 16. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. You will need to provide health certificate documentation for the animal in your ports of call. You will be able to leave a comment after signing in, By Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. The password will need to be disclosed to the youth staff upon pick up of the child. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Please have the ships name, your partys name and stateroom number before you call. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. You will be responsible for all costs you incur to join the vessel at the next port. Also, you will need your ship card when you disembark. Guests will be asked to discard open beverages in plastic containers prior to boarding. Please fill out the form and return it to the Guest Services as soon as possible. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Unsure of your next cruise? For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Offer applies to 1st/2nd guests in a stateroom only. Crew Appreciation: Receive prepaid stateroom gratuities on board. Imagine your on board account is a checking account like at your bank. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. How about a wine package or two? WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cash is not accepted for individual transactions, e.g. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. Please be sure you understand the requirements for a service animal to disembark in each port of call. Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Times and locations can be found listed in Navigator and the When & Where program. From time to time guests encounter transportation delays in getting to their cruise ship. Taxes, Fees & Port Expenses are additional. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. If so, are there any categories/types of OBC that can't be used for the daily service charge? We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. This thread has been helpful to usnewbies on HAL. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Hope all HAL ships will soon have this. Any and. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Please practice wearing your life jacket. During the voyage, a safe to store your valuables and important documents is available in your stateroom.