Clicked the verify button oops something went wrong. Boooooo Axs. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. Get yours here http://go.axs.com/qGyc50N6u6y 2 Most relevant or I ordered tickets online to a recent show. Tickets not showing up in app for event next day. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Copyright 2023 Apple Inc. All rights reserved. So basically I got scammed out of $250. I understand the whole situation is a mess but there must be a better way to handle it than to take the tickets off/not give access entirely imo. This conclusion was arrived at by running over 191,013 AXS Tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. stephenpooleyDecember 9, 2014 in U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only). Later my mom asked me to send her the tickets and so I went to AXSTickets and it logged me out again. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. 12 hours ago. Alex P. is a great addition to our team. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. The gig has not been cancelled we just chose not to go. listed the best and took a break. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. Eventually I had to go through my credit card company to dispute the payment for tickets. Theres so much to see. So I emailed their support team and I havent revived a response. Hi Lennie, Thank you so much! Show starts at 7:30pm Tickets bought on Ticketmaster and available to be transferred to the AXS app now. I received an email back immediately letting me know they received my request. There is no error indicated but I am unable to complete purchase. I have an issue with AXS Tickets too. Sent to voicemail every time, no calls back. Your real card info stays hidden. Many mails, all saying I had to click on "Your events", to get my ticket. See all 9 articles Ticket Order Help For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! could not the sell tad was not lit up. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. i bought my tickets through Viagogo, they were transferred to my AXS app, but i h. FIX: Yes fixed by a very diligent AXS employee I cannot view my tickets in AXS. Two of the ticket were bought together and the other was bought separately. This was after spending quite a bit of time talking on the phone with customer service before we left home! Update AXS Tickets to the latest version on PlayStore. Anyone else's tickets disappear off of AXS? Keep a watchful eye on axs.com and remember to utilize the offer: Up to 25% Off Your Bookins + 50% Off For Kids. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. Thanks!. So after waiting in line I had to go to another line for printed tickets. Wondering if they took them off to change dates. What a stupid, stupid product decision. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. The hassle with trying to login is just ridiculous! Cheers! Even just a lil tickets under revision or similar would be fine. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Continuer sur 950 mtres, Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres, Prendre droite et rejoindre DN7. Do the terms of your original ticket purchase permit you to re-sell the tickets? Really?!!!. After several more minutes, I thought hmm, Im just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. I just wanted to see the reviews other people provided about AXS, so hopefully the pdfs I printed get me and my friend in to the venue. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. After entering credit card info (correctly) the next button never lights up to proceed to billing address. Axs store currently offers the greatest deals and promotions. I have exactly the same problem. . I was signed in, had my confirmation code and everything, but they didn't send me the ticket. For more information, see the developers privacy policy. My AXS app doesn't let me access my account so i hope they fix the issues. I can log in to the website, but not the mobile app. Slow to respond and when they do it has nothing to do with the issue expressed to them. All of this because we were linked to LAST YEARS tickets! They gave me a # that wasnt even verifiable. Even the emails disappeared. This is my friend time buying through AXS for other people and Im not sure I would use them again. BUY THE PERFECT. Hopefully this will save someone from the panic attack I just had over my tickets. DON'T DO IT! This Clears both data and cache. I am very frustrated and very mad at AXSTickets because I was very happy and excited to see twenty one pilots. Thank you. Get all of your passes, tickets, cards, and more in one place. I have the confirmation email from AXS so I know I'm using the right email. - AXS Help Centre What do I do if I have not received my tickets in the post? Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. I am concerned as the show is coming soon. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). I can log in on my computer but not on the AXS app on my phone. Then I had to send the PDF tickets to my friends. cant go, and more. Does anyone know with AXS specifically, once its transferred to me, can the guy transfer them again, or now only I can transfer them? My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. she told me I could not be on Wi-Fi when using the app so she hung up on me. I had to log in each time I used AXSTickets, which was several times within a couple of days. "Swan Lake" tells the story of a young . What is a Pre-sale? I can't access purchasing tickets either on my desktop or phone. Can you acces their web page though? What a waste. What is the deal with this thing? I logged into AXSTickets and saw the tickets. Create an account to follow your favorite communities and start taking part in conversations. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. called the support number and held from 20 minutes to hr and 20 minute. TICKETS Its all a fan needs, all in one app. And waited. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. DISCOVER GREAT EVENTSTheres so much to see. What fees are there when buying tickets? Tickets probably arent being delivered until 1-2 weeks before the show. I hope this video helps a few people in solve this. NOTHING. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. There is no fee for transferring seats and you are allowed unlimited transfers. This is horrible, such a terrible app. Now, put your network on 4G e.g. tl:dr - Crashy app. I followed the directions of creating a AXS account via the email address that they sent me the email. then to me it seems something is missing from the transaction. 1x ticket, 75 face price. If they have a 2* rating, why did you sell through them? Seamless transaction, everything worked out perfectly and no issues getting in. But wait, theres a phone number in the email you can call for help. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? What no Maybe try selling them somewhere else then transferring them? AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment. So basically quit your job if you want to enquire about your ticket. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. Peter Kay tickets - London 02 many dates !! With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. The end. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Ainsi faites des conomies sur le cot ou la dure de votre voyage, en trouvant le trajet Aix-en-Provence Saint-Maximin-la-Sainte-Baume adapt vos besoins. I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. Your guide to staying entertained, from live shows and outdoor fun to the newest in museums, movies, TV, books, dining, and more. 4. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. Today, My 2 tickets has dissapear in My Events Section. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I thought and I know that I am no geek, but when I read the many negative reviews about the App, I realise that I am not singled out in my misery. . When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. There was a message saying if I dont see my tickets to verify my email. In the future, I would definitely try not to use AXS for ticket purchases. AXS Tickets Reviews. When I've bought tickets from AXS before they took a few days to show up in my events. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. There was some glitch on their end that prevented me from accessing my tickets, and there is no customer support number, Their online support is a joke - in response to each support ticket I filled out I got an email telling me to submit another support ticket. TRANSFER TO FRIENDSIts super easy. After the concert I ask a staff member what's up, and they say the meet and greet was before. Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. With the AXS app, you can This charge is per ticket (s) If you are looking to sell your tickets on their app DONT. AXS Tickets AXS, LLC 3.7 star 15.7K reviews 1M+ Downloads Rated for 3+ info Install About this app arrow_forward Tap for tickets to see the artists and teams you love. Mobile app not able to log in. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. Create an account before you try to buy tickets for the first time. I logged into my AXS account his morning to find that my tickets were no longer showing in the My Events section. Press question mark to learn the rest of the keyboard shortcuts. Mind you I used this back in December of 2019 and Im still having trouble with it (March 2020). They show up on website though. Pick your exact se Table of Contents: AXSTickets is absolute garbage!!! For an app that is so important to accessing your tickets, youd think it would have a seamless login procedure. Im just worried because on AXS website, it says tickets can be transferred an unlimited amount of times. Get the AXS app from App Store or on Google Play. Be safe from hackers and unwanted bills. Thanks for the review and enjoy your event! And that was after the minutes that passed by before I actually set the timer. Since AXSTickets doesnt allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via AXSTickets s email share option. I rather print out my tickets or use primary ticket apps. Even the emails disappeared. So, please do yourself a favour and buy from the venue direct. With the AXS app, you can. I used my Facebook account, which needed a re-login, but thats fine. By Hopefully this will save someone from the panic attack I just had over my tickets. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldnt be beat - plus they were the place on t gee venues site to buy the tickets from. Tap for tickets to see the artists and teams you love. Worst customer service YET again! The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. I cannot view my tickets. AXS has gone down the hill as soon as they stopped taking calls.