We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We may contact you for fundraising efforts, but you can tell us not to contact you again. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Collect more of what youre owed faster with services that support billing efficiency. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. The Portal is not intended for use by anyone outside of the United States. Where did they go? By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Select your provider, office location, and your preferred time of day and days of week. What should I do when I get the following error, We encountered a problem loading your data. Registered Patients; Doctors etc. Once there, you will see an option labeled Linked Portal Accounts. Select your provider and office location. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. . We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. If youve set up text messaging as your security option, the following message will appear: 2. Please do not expect a response on weekends or holidays. Start by clicking the button below, and logging in with the email and password you already use. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Get support that reworks claim denials and recovers payments for you. We will say "yes" unless a law requires us to share that information. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. What if I'm unable to access the Patient Portal? Example: We use health information about you to manage your treatment and services. For questions on those practices, please consult your healthcare provider/institution. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Freely exchange data and have it curated for direct integration into your workflows. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We are not required to agree to your request, and we may say "no" if it would affect your care. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). We may charge a reasonable, cost-based fee. It is your responsibility to monitor these messages. You cannot permanently delete sent or archived messages. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. We are allowed or required to share your information in other ways . Starting a new practice can be overwhelming weve got you. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. This website uses encryption software. Select the message type from the dropdown options based on the topic of your question. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Urgent matters should not be dealt with via the Patient Portal. We may say "no" to your request, but we'll tell you why in writing within 60 days. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. For technical issues with this website during normal business hours, please contact our office. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. How do I edit how my contact preferences for different types of notifications? If you are experiencing a medical emergency, call 911. See how our technology and expertise can have you thriving from day one. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. trouble logging in, password assistance, access to family members information etc.) Adobe Acrobat is required to view and print statements and forms on the Patient Portal. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Find contact information and answers to frequently asked questions here. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Please check periodically for updates. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). How does the athenaPatient app relate to the Patient Portal? We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Example: A doctor treating you for an injury asks another doctor about your overall health condition. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. How do I view messages and/or responses from my provider? You may request a Patient Portal account for yourself. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. This will bring up a list of all the test results you have received. Why doesn't anything happen when I click "View Detail" or "View Receipt?". What if I dont remember my Patient Portal email? We can use and share your health information to run our practice, improve your care, and contact you when necessary. The Portal does not respond to web browsers' Do Not Track signals. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You are using an outdated browser that is not supported on the Patient Portal. You have the ability to accept or decline cookies. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. To see these views, navigate to your Inbox by clicking the . You can ask us to correct health information about you that you think is incorrect or incomplete. Get the visibility and support you need to grow. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Benefits of the Patient . This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Patients can message their doctor or provider directly and connect with their healthcare team! Note: This feedback form is NOT for medical questions or advice. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. Example: We use health information about you to manage your treatment and services. From here, you can set up access via preferences for those you are a guardian or caregiver. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. usually in ways that contribute to the public good, such as public health and research. We will say "yes" to all reasonable requests. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Note: This page should only be . To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. How do I view messages and/or responses from my provider? The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We only get paid when you do, so you know your success is our top priority. Select your provider, office location, and your preferred time of day and days of week. You can find the feedback form under the Profile screen. If you need to speak with the office sooner, please call the office directly. Please click OK to continue your session. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician.