Winter opening hours. 15147 N Scottsdale Rd Ste 210 Driver charged extra for luggage. Arriva salary trends based on salaries posted anonymously by Arriva employees. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. thx god airport crew was able to help us. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. all our trip plan was messed. SR3 3XP You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Bus arrived in split almost 1 hour late. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Arriva plc. 0344 800 44 11. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. BBB Business Profiles are subject to change at any time. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. They will investigate the issue and provide customer services with an official investigation result. You could be waiting for hours for the opportunity to submit your complaint. Datum geplaatst. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Data will not be transferred to third parties except legal obligation. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Not what we asked for at booking. BBB is here to help. Need to contact Arriva customer service? Reviews from Arriva employees about working as a Customer Service Representative at Arriva. 302 - A wing, Eureka Tower Mind Space Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. This is a sure way to escalate your complaint so that an acceptable response is received. 866-871-9336. Have you suffered a mishap or accident in one or with one of our vehicles? Busbud is an authorized Arriva ticket seller. When I purchased the ticket, instructions were given for exact location of bus stop. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. 5 passengers total in 2 cabins (3 and 2 respectively). San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. First, we had been booked into the wrong cabins. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. This business is in an industry that may require professional licensing, bonding or registration. Questions? 3.3 out of 5 stars. There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. As a matter of policy, BBB does not endorse any product, service or business. What is the depot disciplinary procedure? Doorgaan naar hoofdinhoud. Get weekly updates, new jobs, and reviews. An error occurred while making the subscription. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Tight schedule? Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Type in Skip Waiting on Hold and select the product. Our travel privileges booking platform allows you to generate new revenue to support your business goals. Welcome to Arriva UK Bus. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. DoNotPay is the perfect tool for solving problems and getting things done. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. I paid $600 per cabin on credit card. Instead, theyre full of the info you need to get things sorted. Anyway, I ****** and learn so many complaints on here. Need to file a complaint? Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. The journey was efficient and well organised, only delayed by the passport control process. Arriva North West. Busbud is an authorized Arriva ticket seller. Registered in England. Seat assignation wasn't adhered to. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Customer Service Representative 2 salaries. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Delayed and missed trips can wind up costing consumers a lot of money. Get started now by subscribing to DoNotPay. Great busses! You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Driver forced us to pay for travelling with luggage even though ticket says this is included. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. 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Most UK consumers are already frustrated by the time they start reaching out to customer support teams. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Horrible staff; not friendly, dont speek English and a bit arrogant. Learn more about Resolver Pro and how to claim your business. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Resolver is a totally free service that you can use to complain effectively. Snapshot; Why Join Us; 378. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. 378 reviews. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. A bus operator in the North West. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. By law, you have the right to request a refund for delayed or cancelled trips. Comfortable bus. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Find nearby departures, local service updates and more. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Salaries; 4. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Customer Service Representative yearly salaries in London, England at Arriva. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 3.3. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Ind. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Inloggen. Very comfortable. BBB reports on known marketplace practices. Discover how our travel solutions can help your business thrive. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Your question may be answered on our Frequently Asked Questions page. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? The Best Way to Contact Arriva Customer Service. Sunderland Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Well always be on hand with guidance and support to help you get the results youre looking for. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Im shocked that this behaviour is allowed. What should I do if my bus driver is rude to me. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. It was fine. Arriva Bus Help Portal What is your complaints procedure? Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Werkgevers / Plaats vacature. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Wat. Simple! Weve helped millions of people find a resolution. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? This page is not available for these regions: Do you have a question or do you want a refund? Avoid paying for tickets using the app. Users who replace their existing A-card with the Arriva loyalty card will . Or maybe you want to tell us about your experiences with our services? Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Only Certified Service animals are allowed on Arriva buses. This business offers travel products and services. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Inloggen. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. Reviews; 1K. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Busbud shows you which amenities are included with your Arriva bus for each individual departure. We stopped for a quick comfort break at a service station which was good too. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. The bud arrived on time and was on schedule throughout the journey. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. You may change your settings at any time or accept the default settings. Phone: (602) 749-2100 The only things that could be improved is to have the toilet and the WiFi working. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Sit back and relax while we do the work. All rights reserved. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Both drivers were polite and helpful. We have helped over 300,000 people with their problems. Bus was crowded. There are multiple ways to contact Arriva customer service . There was a special going on so only 50% of the normal deposit was required per room. Friday from 08:30 to 14:30 h. Tel. The journey also took 45 minutes longer than expected. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. I have written to arriva to complain about the awful service we experienced. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. Follow. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Need to find a different location? UK, Tel: +44 (0)191 520 4000 You can also bring a good book to pass the time during your trip. Busbud provides you with Arriva phone number so you can easily reach out to them. All product, news and changes in the site will be showed for your region. Consumer guides, newsletters, surveys and more! However, if you'd rather complain directly, you can use the above address to contact Arriva Bus.