This can be a very rewarding job, but it can also be stressful at times. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. The mob used the electronics in the store to play music and record their dance routine. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Users can demonstrate their competency with two new exams and earn certification from Apple. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Finding the right course should be simple and intuitive. Learn more about your EEO rights as an applicant (Opens in a new window) . Technical Specialists may be required to travel to customer sites. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. US Bureau of Labor Statistics, Computer, and Information Systems Managers. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. And be amazed by what it does for yours. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Title(s) held: My official title was "specialist." Come eager to listen and learn from your team, your mentors and your customers. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Core training took place off-site and included 15 new employees like myself. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. At first I didn't understand why she was so upset about an easily replaceable phone. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. When a customer needs assistance, you quickly assess their situation. Different together. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. And thats our greatest strength. Copyright 2023 Apple Inc. All rights reserved. When a customer needs assistance, you quickly assess their situation. A woman in tears came into the store because she had dropped her phone in the water. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Review the relevant exam preparation guide for detailed instructions on how to prepare. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. They can also help businesses to develop and implement best practices for protecting their data. When youre authorized or certified in your area of business or expertise, you also represent Apple. Recertification exams for unexpired certifications cost $49. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Copyright 2000-2023 MacRumors.com, LLC. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Along the way, youll be updating your technical know-how and educating team members about technical issues. I also think readers might find the level of diversity among the talent at Apple very inspiring. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Apple is an equal opportunity employer that is committed to inclusion and diversity. You need a current, government-issued ID to check in with the proctor and begin the exam. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The cookie is used to store the user consent for the cookies in the category "Other. Come to us in your pursuit of success. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! At Apple, base pay is one part of our total compensation package and is determined within a range. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. See which role best matches your experience. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Do you love how it feels to help others? Our training team can help you book training for your organisation or for a third party. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Learn more. The cookie is used to store the user consent for the cookies in the category "Performance". MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. . Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. After submitting my application it was a waiting game. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Copyright Apple Inc. All rights reserved. You may be communicating with customers over the phone, in person or through email. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Introduce yourself, and well get in touch if theres a role that seems like a good match. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Apple's most powerful Mac will finally shift to Apple silicon. This includes knowing how to use the tools and equipment they need to complete their work. Your work hours will be based on business needs. Your base pay will depend on your skills, qualifications, experience, and location. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Copyright 2023 Apple Inc. All rights reserved. United States Department of Labor. Apples most important resource, our soul, is our people. I agree to the. They offered benefit options such as health care for all employees full- and/or part-time. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. They may also move into management positions. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 2023 Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. 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Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Related: 17 Apple Technical Specialist Interview Questions and Answers. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Choose your path Therefore, we are committed to treating all applicants fairly and equally. Click here to see the total pay, recent salaries shared and more! Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Communication skills: Communication skills are essential in any technical role. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. The Apple Professional Training courses are now available at training.apple.com. Lots of different people to learn from and meet. It was just a few days later when I received my first follow-up call. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This interview would be the first of six. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple is a drug-free workplace. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Thanks to her teams help and extra tech training, she got to know our products inside out. These cookies will be stored in your browser only with your consent. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Access your favorite topics in a personalized feed while you're on the go. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Apple Professional Training courses are available now at training.apple.com. Youll grow your career skills, too, because leaders here take an active role in your professional development. When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. When a customer needs assistance, you quickly assess their situation. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . I agree to the Privacy Policy & Terms and Conditions. At other times, you refer customers to support team members who get them up and running again. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there.