In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. More about Koru. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. You can use AirpointsDollars to pay for Koru membership. } Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. Air New Zealand lounge access required. Please note: Online Services is not currently available for residents of Continential Europe. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Your password or passphrase should not contain yourAirpoints number, username, or email address. I have recently changed my name, how does this affect my Airpoints membership? The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. You can click on the button to see a calendar with the exact days when the next best prices is available. Sorry, these alerts are only for customers living in New Zealand. Prices are per person, child discounts do not apply. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. You'll see how many AirpointsDollars you can earn when you spend with them. Interest rates are valid at the time of publication and are subject to change. Save time with Air New Zealand and earn Airpoints Dollars Why are some dates not shown on the low fare finder? Status Points add up to make you eligible for Silver, Gold or Elite tier status. What are grabaseat email alerts? No, AirpointsDollars may not be exchanged for cash. } display: -webkit-box; If you call AirNewZealand, we will need to verify your identity in order to help you. Simply click on the "sign in" button on. To reset your password, enter your username and email address and click Send. Just because a website starts with https does not mean it's safe. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. How do Status Points work? Online and mobile check-in. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Just ask "What is my credit balance?" It's easy to change your personal information. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. text-align: center; However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. Air New Zealand Privacy & Security Policy. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. display: -moz-flex; clear: both; What can I do? It may take a little longer than usual to get back to you. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Airpoints Terms & Conditions. Offers available to new , approved HSBC credit cardholders. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Keep track of your Airpoints Dollar balance wherever you are. You can use the same username and password to login to grabaseat. .content.header-bottom .usp-content { What to do if you travel under a different name Then you can spend your Airpoints Dollars on flights and OneUp upgrades. I forgot the password for my Airpoints account, how do I reset it? You can click on the "find more dates" button to search for other dates. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Westpac Airpoints World Mastercard. See the Airpoints terms and conditionsfor full programme details. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. sign up to receive grabaseat email alerts. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. *Lending criteria, terms, fees and conditions apply. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. height: 40px; Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. If you are not able to access your account, please get in touch with our Contact Centre. How often do new deals go on sale? Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. New deals go on sale every day and they are available any time from midnight. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. Discover the possibilities for yourself and be rewarded for the things you do every day. Learn more about suspicious emails and messages. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. If you have your Airpoints number and password. , category rank is 116, monthly visitors is 223K You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. If you have any questions on a Getaway package in the first instance please email. display: none; You can reset these at any time. Online booking help. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Every tier Silver, Gold and Elite offers a specific set of benefits. Here are some suggestions to fix the problem. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. NOTE: If you are a KSA, . We'll find out what happened, and credit your Airpoints account if your claim is successful. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Air New Zealand Login Screen. How can I find out when flights from my city are on sale? Here's a simple guide to get back on course and make the most of your rewards. The Airpoints credit cards are issued by Kiwibank Limited . If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. } With four different Airpoints credit cards, there is a card to suit you. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. Your Airpoints number if you have an Airpoints related enquiry. This is a security feature to protect your account. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. You can register for email alerts, bringing our best deals to your inbox each morning. @media only screen and (max-width: 479px) { Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. You can then set up your email preferences so you can start receiving grabaseat emails. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You must always gift a whole reward. 0800 352 266. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. Your Airpoints number if you have an Airpoints related enquiry. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Inflight Wi-Fi. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). No, we will only send you grabaseat emails. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You can unsubscribe at any time. and he will do his best to retrieve it for you. To save you waiting, our Oscar the chatbotmay be able to assist. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. Inflight wellbeing. You can use a credit card or debit card for this. See the applicable Credit Card Conditions of Use for full details. Your bank will have their own internal processes to manage account fraud. More on managing your account align-items: center; You can also purchase a Star Alliance upgrade using AirpointsDollars. If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. To reset your password, submit your username or your email address below. You will need your booking reference and the last name on the booking. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. The name on your Airpoints or Koru account must always match the name on your current passport. AirNewZealand will never ask you for your password on the phone or in an email. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Do keep your account and contact details up to date. Lucky for you, we have a few ways to get in touch. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. You can use a credit card or debit card for this. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. -ms-box-orient: horizontal; What to do if you travel under a different name. To change your account details, please see the FAQ below. Watching your AirpointsDollars and Status Points add up is easy with your online account. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. } If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. What are the terms and conditions for the grabaseat greenlight deals? The exact time varies and can be pretty random. The Airpoints credit cards are issued by Kiwibank Limited . 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Long haul. You can make many changes to your flight details online: All you need is your six character booking reference. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available See the latest travel alerts and helpful FAQs. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Visit airnewzealand.co.nz/koru for details. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. Digital Airpoints cards. See the Elite Airpoints Dollar upgrade chart. Understanding your online account. The family name used for the original booking. Set your contact details, flight preferences and more. When do international fares go on sale? AirNewZealand lounge passes are not available for purchase. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. New Zealand domestic check-in. . Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. .content.header-bottom .usp-content.slick-initialized { display: -ms-flexbox; Seeterms and conditions. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Inflight entertainment. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. .mobile-hide { How can I update my personal information and contact details for Airpoints? If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Will my account be locked if I enter an incorrect passcode? If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. .content.header-bottom .usp-content > div { Pro-tip: For the best Oscar experience,sign in to the website first. Simply click on the "sign in" button on. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. We'll then ask you a challenge question to verify your identity. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Airpoints is AirNewZealand's loyalty programme. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. .content.header-bottom { There are a few reasons you might not be getting them. The airline says one of its Star Alliance partners has been impacted by a security data. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand.