Find contact information here. Click your state to see if you qualify! To reach Customer Support call 1-866-788-2482. Ticketmaster for Ever. Purchased 2 NFL tickets on StubHub. A few days later I'm only paid out for 1 set of tickets. Another way you might reach the company is by sending them an email. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Use of this website signifies your agreement to our. Stubhub said they have the seats were listed until a hour past kickoff. Enjoy! StubHub is offering the retroactive refunds now because the live events industry is opening back up. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Absolutely, you can list these tickets for sale on our site ! She came back and said I'm refunding your money butand then starts fighting with me again. How do we request the refund? How do I contact StubHub for a refund? To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Click or tap See actions and select Make changes. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. For customer support people can visit their help topics to search for answers to questions or browse popular topics. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. They showed my same seats that they cancelled sold and the payout. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Contact us United States and Canada. Bradley R. Hightower. Click on any of the links and there is a private message link on the moderators page They can assist you. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. You will enter your community username and new password and done! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. And never again. Youll get a refund if your event is cancelled and not rescheduled. How do I complain to StubHub? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. You already know that. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. North Carolina DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I had to ask for a manager. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Had a concert canceled because of COVID-19? Have an idea for StubHub? Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. It's a code that starts with SH followed by some numbers. It is free to list tickets for sale, and to search for tickets to buy on StubHub. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Click here to explore your options! for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Personal Loans can provide financial relief during an emergency. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. How to request an event on the StubHub website. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Enjoy!Make sure we land in your inbox, not your spam folder. Check out the table below to see the best alternatives to StubHub. We'll email you when an event is canceled. Please note that, for canceled events, no . DoNotPay records the details of your purchase to boost your chances of winning the refund. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. All rights reserved. Lets dive into it right away. If I did I woulda dropped my price or took my friend to the game. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Customers can keep their credits if they like. Email: This information has not been added. this link is to an external site that may or may not meet accessibility guidelines. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Customerscomplained to the media andfiled lawsuits. Great help!!! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. The clause is designed to protect both buyers and sellers. Very dissatisfied customer. Sellers . To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? 6:00 AM - 7:00 PM PT weekends. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. These are often free tickets the seller can relist. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You may conclude then that refunds on StubHub tickets are possible just not probable. Your sale is valid and you will be paid on your sale 5-8 business days after the event. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Hawaii Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. This watermark prevents others from copying them. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. StubHub offersthe retroactive refunds because the live events industry is opening back up. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Let us teach you the major money lessons you NEED to know. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. We will process the refund to your original payment method within 5 days. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Reply anytime to let us know how we can improve. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Copyright 2007 - 2023, ContactHelp.com. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Find the sale. Sign in, or if youre new to StubHub, sign up for free. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected].